Refund Policy

At Bin Usman Sanitary, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund if:

Your item is defective, damaged, or incorrect.
You contact us within [number of days, e.g., 14 days] of receiving your order.

2. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at info@binusmangroup.com to request a return authorization.
Provide your order number and a brief description of the issue.
Once your return is authorized, we will provide instructions for returning the item.

3. Conditions for Returns

To qualify for a refund, items must be:

Unused and in their original condition.
Returned in the original packaging, including all accessories and documentation.

4. Non-Refundable Items

Certain items are non-refundable, including:

Customized or personalized products.
Items that have been installed or used.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [number of days, e.g., 5-10 business days].

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.

7. Exchanges

If you would like to exchange an item for a different product, please contact us at info@binusmangroup.com. We will provide instructions on how to proceed with the exchange.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to resolve the situation, including issuing a replacement or refund as necessary.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at +92 3055048000

Thank you for shopping with Bin Usman Sanitary!